Rescuing a Staircase against the Clock
When our client's pre-cut marble staircase components arrived from overseas for a prestigious Regent Street store opening, every piece was incorrectly dimensioned and entirely unusable as supplied.
With a fixed launch date immovable, they needed someone who could step in, resolve the problem completely, and do so without any trace of the crisis in the finished result.
The Material
Italian marble had been specified and pre-cut externally overseas for this staircase installation. On arrival at site, none of the components met the required dimensions. Rather than sourcing replacement material and extending an already impossible timeline, Coulon Stone took every single piece back to the workshop.
The Work
Every marble component was individually re-templated, recut, and reshaped in-house from scratch. There were no shortcuts: each piece had to be assessed, measured against the actual staircase structure, and precision-cut to fit before installation could begin. The entire remedial process, followed by full installation, was completed within one week.
The Challenge
The challenge here was not technical in isolation; it was technical under extreme time pressure. The client's store opening was immovable, the stakes were high, and there was no margin for a second attempt. Every decision had to be right first time.
The Result
The finished staircase looked as though it had been purpose-built with precision from the outset. The client opened on time on Regent Street, with no visible indication of the remedial work that had been undertaken. Guests walking through the door saw only a beautifully installed marble staircase.
