Last updated: 22 May 2026
At Coulon Stone, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or enquire about our service
Coulon Stone is a UK-based stone fabrication and installation company specialising in bespoke natural stone and quartz surfaces, including kitchens, fireplaces, bathrooms, staircases, and commercial projects.For the purposes of UK data protection law, the data controller is:
Coulon Stone Ltd
Wycombe Road, Stokenchurch, Bucks, HP14 3RP
2480813
Email: info@coulonstone.com
Telephone: 01494 484333
Information You Provide Directly
When you contact us through forms, email, telephone, or social media, we may collect:
• Name
• Email address
• Telephone number
• Property or project addess
• Project details and requirements
• Any files, drawings, or images you send us
When you visit our website, we may automatically collect:
• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Website interactions
• Referral source
This information helps us improve our website and marketing performance.
We use your information to:
• Respond to enquiries
• Provide quotations and project consultations
• Deliver our products and services
• Manage customer relationships
• Improve our website and customer experience
• Analyse website performance
• Carry out marketing activities where lawful
• Prevent fraud or misuse of our services
• Meet legal and accounting obligations
Responding to enquiries: Legitimate interests
Providing quotations and services: Contractual necessity
Managing customer records: Legitimate interests
Accounting and tax records: Legal obligation
Marketing communications: Consent or legitimate interests
Website analytics and advertising cookies: Consent
If you opt in to receive marketing communications from us, we may contact you about:
• Recent projects
• New materials and services
• Design inspiration
•Company updates
You can unsubscribe or withdraw consent at any time by:
• Clicking the unsubscribe link in emails
• Contacting us directly
We do not sell your personal data to third parties.
Our website uses cookies and similar technologies to improve functionality, analyse traffic, and supportmarketing activity. These may include:
• Essential website cookies
• Analytics cookies such as Google Analytics
• Advertising and remarketing cookies such as Meta Pixel or Google Ads
Where required by law, we will request your consent before placing non-essential cookies on yourdevice.You can manage cookie preferences through your browser settings or our cookie banner.
We may share limited personal information with trusted third-party providers who help us operate ourbusiness and website, including:
• Website hosting providers
• Analytics providers
• Advertising platforms
• CRM or enquiry management systems
• Payment providers
• IT support providers
These providers only process information on our behalf and under appropriate security obligations.Examples may include:••Google AnalyticsMeta (Facebook and Instagram)
Some of our third-party providers may store or process data outside the United Kingdom.Where this occurs, we ensure appropriate safeguards are in place to protect your information inaccordance with UK GDPR requirements.
We retain personal information only for as long as reasonably necessary, including:
Customer enquiry records: Up to 24 months
Project and customer records: Up to 6 years
Financial and accounting records: Up to 6 years
Marketing consent records: Until consent is withdrawn
Analytics data: Typically 14–26 months
Under UK GDPR, you have rights including:
• The right to access your data
• The right to correct inaccurate data
• The right to request erasure
• The right to restrict processing
• The right to object to processing
• The right to data portability
• he right to withdraw consent
To exercise any of these rights, please contact us using the details above.
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.
Our website may contain links to third-party websites. We are not responsible for the privacy practicesor content of external websites.
Our website and services are not directed at children under the age of 16, and we do not knowinglycollect personal data from children.
We may update this Privacy Policy from time to time to reflect legal, operational, or technical changes. The latest version will always be available on our website.
If you have questions about this Privacy Policy or how we handle your data, please contact:
Coulon Stone Ltd
Wycombe Road, Stokenchurch, Bucks, HP14 3RP
Email: info@coulonstone.co.uk
Telephone: 01494 484333
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
