Frequently Asked Questions

Question 1

How do I acquire a quote from Coulon Stone?

Accepted Answer

You can contact us by telephone or email with a brief description of the job including measurements, even if these are rough, and an idea of material this may be as simple as black granite. We will then provide you with a free quote within 48 hours. The more information you provide, the more accurate the quote.

Question 2

I don't know which material I should choose.

Accepted Answer

We recommend looking through our materials pages to get an idea of the different materials available and whether they're suitable for your project. We also recommend you visit our showroom where we have a large selection of materials to choose from and can often provide you with samples to take home. If you still haven't found something you like we recommend you visit one of our suppliers like the Marble and Granite Centre where you can look through hundreds of natural stones and composite quartz. You can even choose the exact slab(s) you want and we'll organise for them to be delivered to our factory for fabrication.

Question 3

What is the typical lead time?

Accepted Answer

We aim to turn around kitchens, bathrooms and fireplaces within seven working days from the time you accept the quote. Larger projects like staircases and floors take longer and we will discuss timescale with you whilst quoting the job.

Question 4

Can I use marble in a kitchen, will it stain?

Accepted Answer

Marble can be used in kitchens, though it requires proper care and maintenance to prevent staining.

Question 5

What areas do you cover?

Accepted Answer

We typically work across the Home Counties, Buckinghamshire, London, and Oxfordshire, although we are also able to work all across England.

Question 6

Will the stone slab be exactly the same as the sample swatch?

Accepted Answer

While Quartz is consistent with the sample swatch, natural stone like marble and granite is unique and can be very different to the actual slab. Natural stones are an organic material created over millions of years and therefore their patterns and shades vary slab to slab. To ensure there are no surprises we always recommend you visit the factory once your slab has arrived to ensure you're happy with it before manufacturing begins.

Question 7

Do you work on both residential and commercial projects?

Accepted Answer

Yes, we work on both residential and commercial projects.

Question 8

What is the difference between marble, granite and quartz?

Accepted Answer

Marble, granite and quartz are different stone materials with unique characteristics. Marble is a natural stone known for its elegance, granite is a durable natural stone, and quartz is an engineered stone product.

Question 9

Is quartzite the same as quartz?

Accepted Answer

No, quartzite and quartz are different materials. Quartzite is a natural stone, while quartz is an engineered composite material.

Question 10

Which stone is best for kitchen worktops?

Accepted Answer

The best stone for kitchen worktops depends on your needs. Granite and quartzite offer excellent durability, marble provides timeless elegance, and engineered quartz offers consistency and low maintenance.

Question 11

Which stone is most durable for high-traffic areas?

Accepted Answer

Quartzite and granite are the most durable stones for high-traffic areas, offering excellent resistance to wear and scratching. Marble is less durable in comparison.

Question 12

What finishes are available, and how do they differ?

Accepted Answer

Available finishes include polished, honed, brushed, leathered, flamed, and anticato. Each finish offers a different aesthetic and texture, from the high-gloss shine of polished to the matte appearance of honed and the textured surface of leathered finishes.

Question 13

Where is your stone sourced from?

Accepted Answer

Our stone is sourced from reputable suppliers and quarries.

Question 14

Is a natural stone choice environmentally responsible?

Accepted Answer

Natural stone can be an environmentally responsible choice as it is a natural material with longevity and durability.

Question 15

Do units or fixtures need to be fitted before you template?

Accepted Answer

Yes, units and fixtures should be fitted before templating to ensure accurate measurements.

Question 16

What happens if my space has unusual angles or curves?

Accepted Answer

Bespoke stonework is what we do. Every project we take on is templated and fabricated to the precise dimensions of your space, so an irregular layout or a curved run of worktop is simply part of the brief rather than a problem to work around. Our hand-finishing capability means we're not limited to straight cuts and standard profiles. If your space demands something out of the ordinary, we have the skill and experience to deliver it.

Question 17

Where is the stone fabricated?

Accepted Answer

All of our stone is fabricated in our own workshop in Buckinghamshire. We don't outsource cutting or finishing to third parties. Every piece is worked on in-house, which means we maintain complete control over quality at every stage. It also means that when you speak to us, you're speaking directly to the people making your stone.

Question 18

Can you create bespoke shapes and edge profiles?

Accepted Answer

Yes, we can create bespoke shapes and edge profiles tailored to your specifications.

Question 19

Can you match existing stonework in my home?

Accepted Answer

Yes, we can match existing stonework in your home where possible.

Question 20

Is there a minimum order size?

Accepted Answer

No. We don't have a minimum order size. We work on projects of all scales, from small bespoke pieces through to large commercial installations covering hundreds of square metres. Every enquiry is treated with the same care and attention, regardless of size. If you have a project in mind, however large or small, get in touch and we'll talk it through.

Question 21

How long does installation typically take?

Accepted Answer

Installation time varies depending on the project scope and complexity.

Question 22

Do you handle the full installation yourselves?

Accepted Answer

Yes. We handle everything from templating through to final installation. There are no third parties involved. The same team that fabricates your stone in our Buckinghamshire workshop carries out the installation, which means complete continuity and accountability from start to finish.

Question 23

Is your work guaranteed?

Accepted Answer

Yes. All of our work carries a 10 year warranty covering both fabrication and installation. We build everything to last a lifetime, and we stand behind that. The warranty reflects our confidence in the quality of our materials and the standard of our workmanship.

The warranty does not cover damage resulting from improper care or use, including heat damage, chipping, or failure to maintain the stone correctly such as regular sealing. Full details are set out in our terms and conditions.

FAQ

Frequently Asked Questions

Let's talk
about
your project.

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FAQ

Frequently Asked Questions

Let's talk about your project.

Company

Explore

Contact

Let's talk
about
your project.